|
OUR RESPONSIBILITIES
1. YOUR HOLIDAY RESERVATION
On receipt of your deposit, subject to availability and at our
discretion, Contiki will reserve your place on your selected
holiday. A contract is made between you and Contiki Travel
(UK) Limited (Registered in England No. 1336852 (Contiki))
only upon your booking being confirmed and accepted by us
and our communication thereof to you or your travel agent.
2. YOUR FINANCIAL PROTECTION
Contiki are a member of ABTA and hold ATOL Number 2689
issued by the Civil Aviation Authority, which provide for your
protection in the event of our insolvency.
3. PRICE GUARANTEE
Prices in this brochure are based on costs and exchange
rates as of the following dates:
| Europe Tours |
15 Sept 2005 |
| Australia Tours |
4 April 2006 |
| New Zealand Tours |
4 April 2006 |
| US Tours |
10 August 2005 |
| Canada Tours |
10 August 2005 |
No surcharge in respect of costs or
currency fluctuations will be made within 30 days of the
commencement of the land content of any holiday or once
payment of the deposit of your land tour has been received.
The price of your travel arrangements can be varied due to
changes in transportation costs such as fuel, scheduled
airfares and any other airline cost changes which are part of
the contract between airlines (and their agents) and the tour
operator or organiser. Also government action such as
changes in VAT or any other government imposed changes and
currency changes in relation to an exchange rate variation.
In the case of any small variation, an amount equivalent to 2%
of the price of your travel arrangements, which excludes
insurance premiums and any amendment charges, will be
absorbed or retained. For larger variations this 2% will still be
absorbed for increases but not retained from refunds. In either
case there will be an administration charge of £1.00 per person
together with an amount to cover agents’ commission. If this
means that you have to pay an increase of more than 10% of
the price of your travel arrangements, you may cancel your
travel arrangements and receive a full refund of all monies
paid, except for any amendment charges. We will consider an
appropriate refund of insurance premiums paid if you can
show that you are unable to transfer or reuse your policy.
Should you decide to cancel for this reason, you must exercise
your right to do so within 14 days from the issue date printed
on your final invoice. Whether you cancel or not you will also
be entitled, on the terms set out in respect of major changes in
clause 4.3 below, to accept an offer of alternative travel
arrangements from us if we are able to do so. Please note that
travel arrangements are not always purchased in local currency
and some apparent changes have no impact on the price of
your travel due to contractual and other protection in place.
4. HOLIDAY CHANGE AND/OR CANCELLATION
4.1 Contiki reserves the right to change or cancel your
booking in accordance with operating requirements or
circumstances beyond its control.
4.2 Should change or cancellation prove necessary we will
give you reasonable notice thereof, in the circumstances, and
where available, offer you a comparable alternative. Where
cancellation is necessary, a minimum period of 45 days notice
will be given by us unless the circumstances leading to the
cancellation were beyond our reasonable control.
4.3 If an alternative is not available or acceptable you will be
entitled to either a full refund of monies paid by you to us or
transfer to another Contiki holiday without payment of any
transfer fee.
4.4 If the change or cancellation is due to force majeure (i.e.
circumstances like political unrest, war or threat of war, riots,
civil strife, closure of airports or ports, industrial disputes,
terrorist activity, natural and nuclear disasters, fire, epidemic or
health risk, Acts of God, adverse weather conditions or other
similar events beyond Contiki’s control) we will give a full refund
of any monies paid to us less reasonable expenses incurred by
us in respect of your booking. Contiki will also provide
compensation where there is a significant change or
cancellation that is caused by reasons other than force majeure.
4.5 Contiki is not responsible for the cost of any other travel
arrangements affected due to cancellation or the rescheduling
of any holiday.
5. HOLIDAY DETAILS AND CONDITIONS
5.1 The information in our brochure is correct to the best of our
knowledge at the time of going to print (April, 2006) but we
cannot guarantee that any item or amenity mentioned will be
available especially where we have no direct control over it.
5.2 Contiki will do their best, at their discretion, to select
accommodation, sightseeing tours and transportation to give
you good value for money.
5.3 Contiki constantly strives to improve tour itineraries and
features. If such improvements can be made, or unforeseen
circumstances beyond our control make changes necessary,
we reserve the right to vary itineraries and to substitute hotels.
Contiki is not responsible for any other travel arrangements
affected due to our cancellations.
6. LIABILITY
6.1 Your travel agent shall, on the receipt of any monies, hold
such monies for you until the booking is confirmed at which
time those monies shall be remitted promptly by your travel
agent to us. All such monies received by us will be deposited
as required by law. Any money paid to a travel agent where
land arrangements and a flight are booked together is held by
the travel agent on behalf of Contiki at all times.
6.2 We will be entitled to keep for our account any interest
earned on such monies.
6.3 All monies paid by you to us through your travel agent or
otherwise, whether in respect of the deposit or full payment,
may be disbursed by us as and when we see fit, in respect of
the services to be provided and/or fees payable under your
selected holiday. The payment of a deposit or any other
monies in respect of your holiday shall be deemed to be an
authorisation for disbursement thereof as aforesaid.
YOUR RESPONSIBILITIES
1. BOOKING YOUR HOLIDAY
1.1 In order to reserve your holiday, a deposit of £60, per
person per tour, or the full amount payable if booking is made
within 45 days of departure from your home country, must be
submitted to Contiki within 7 days in respect of that holiday.
This payment is in addition to any deposit required by your
travel agent. The deposit is accepted as a first installment of
the holiday price by Contiki only once the booking has been
confirmed in writing by Contiki or your travel agent.
1.2 Your land reservation will be confirmed on receipt of a
non-refundable deposit of £60 per person, per tour, which
must be within 7 days of booking or the reservation will
automatically be cancelled.
1.3 Any special meal requirements will be made on a request
basis only. Contiki cannot guarantee special meal requests nor
will it assume any responsibility or liability if clients special
meal requirements are not fulfilled.
2. PAYING THE BALANCE
2.1 The balance of the holiday price must be paid by no later
than 45 days before the scheduled holiday departure date from
your home country which shall be by the due date stated on
the confirmation issued to you by Contiki.
2.2 If payment isn’t made by the due date, Contiki may
assume that you have cancelled and cancellation charges in
accordance with clause 3 below will be levied by Contiki.
2.3 Tickets and other documents won’t be forwarded until full
payment has been received by us.
2.4 In the case of Late Bookings made within 45 days of your
departure from your home country, the full cost of the holiday
will be payable immediately on booking and we reserve the right
to provide all travel documents at the holiday departure point.
2.5 Contiki reserves the right to cancel the booking and apply
cancellation charges should payments not be received within
the above specified periods.
3. IF YOU CANCEL
3.1 Notice of cancellation must be made in writing to Contiki.
3.2 Your deposit is non-refundable upon cancellation by you.
3.3 Upon cancellation you will be liable to pay a fee to cover
the estimate of cost and expenses incurred by us in the terms
of the schedule set out hereunder. This is expressed as a
percentage of the holiday price and is calculated as follows:
PERIOD OF NOTICE CANCELLATION FEE
More than 45 days notice: Deposit is forfeited
45-22 days 25%
21-8 days: 30%
7-1 days: 50%
Day of departure: 100%
Where the percentage cancellation fee is less than the deposit,
the cancellation fee will equal loss of deposit.
If the reason for cancellation falls within the terms of any
holiday insurance policy which you hold, then any such
charges may, subject to the terms of your insurance policy, be
refunded to you by the insurance company.
3.4 These cancellation fees also apply to additional
accommodation booked prior to and after your tour booking.
However, Hotel Accommodation which is cancelled within 14
days of the booked dates incurs a 100% cancellation charge.
3.5 These cancellation fees are in addition to any cancellation
fees that may be levied by your Travel Agent.
4. IF YOU CHANGE YOUR BOOKING
4.1 If after your booking has been confirmed, you wish to change
to alternate departure date you may do so subject to availability
and providing the new holiday date is also in this brochure.
4.2 A fee of £15 per person will be charged for any revision or
alteration made to a reservation after the booking is
confirmed, unless the change increases the value of the
booking. A change of resort booking within 45 days of
departure will be treated as a cancellation and normal
cancellation fees will apply except when the change is to an
earlier departure date of equivalent or greater value, in which
case a £15 per person amendment fee will be charged.
5. HOLIDAY DETAILS AND CONDITIONS
5.1 Please read the brochure carefully for those items included
in the price. No allowance or refund can be made for meals,
accommodation, excursions, etc. that you elect not to take.
5.2 Contiki’s holidays are specifically planned for those in the 18
through 35 age group. Consequently the facilities and activities
on a Contiki holiday are not appropriate to persons outside this
age bracket. If you have a question regarding the age groups,
you are welcome to discuss this with a Contiki staff member.
5.3 Contiki must be advised of any medical conditions or
physical disability requiring special attention before you book
your holiday. You will need to discuss your requirements at
the time of booking in order to make your own decision as to
the suitability of the holiday taking into account your individual
medical conditions or physical disability. Contiki will try to
help you with your requirements but cannot guarantee to do
so, either on our own or our suppliers’ (such as hotels,
restaurants and excursions) behalf. Many of our holidays
involve getting on and off coaches, plus other modes of
transportation and various physical activities. Some holidays
may not be suitable for you if you rely on a wheelchair or have
certain other disabilities. Should your disability require you to
have special assistance, it is a condition of Contiki accepting
your booking that you provide evidence satisfactory to us that
an able-bodied person will accompany you and is able to
provide any special needs or services that you may require.
Contiki will not be responsible for the failure of this person to
provide these services.
5.4 You are responsible for all travel arrangements and costs
to/from the point of commencement/conclusion of the holiday.
5.5 There may be times when the Contiki Representative has to
make a decision in your best interests or the best interests of
their group. You agree to comply with the authority and
decisions of the appointed Contiki Representative and the laws
of the country in which you are travelling. If you do not so
comply or if, in the Contiki Representative’s opinion, you are not
compatible with the general enjoyment and well being of other
members on the holiday or smooth operation of the holiday
itself, we reserve the right to refuse to let you continue with the
holiday. In such event, you will be responsible for your own
repatriation and related costs and have no claims against us.
5.5.1 You are responsible for any costs incurred as a result of
damage or excess cleaning fees related to your
accommodation. You are advised to immediately report any
pre-existing damage in your room to hotel/Contiki Village staff
and/or a Contiki Tour Manager as soon as it is discovered.
5.6 It is your responsibility to have a valid passport and all
visas, permits and certificates required for your selected
holiday as well as any necessary vaccinations and to comply
with all applicable laws.
5.7 You agree that our Contiki Representatives may take
photographs and films of you while you are on holiday and that
these may be used in our Group brochures and/or advertising
or publicity material without obtaining any further consent or
payment in respect of such photographs and/or films.
5.8 Should you have a complaint in respect of the holiday, you
should inform the Contiki Representative during the course of
the holiday and if the matter cannot be resolved after the
representative’s best endeavours to do so during the holiday,
your complaint should be made in writing to Contiki as soon
as is reasonably possible after the holiday but within 42 days
thereof so that your complaint can be investigated. If you do
not write within 42 days, your rights under this contract may
be affected. If you choose to write to Contiki via the Internet,
please provide your home address so that we are able to reply
to you in writing.
5.9.1 The contract and all matters arising in respect hereof shall
be subject to English Law, unless we agree otherwise in writing.
5.9.2 If any provision of this contract is held invalid or
unenforcable by any court of competent jurisdiction, that
provision shall be deemed to be re-written to give effect to the
same purpose within the permitted limits of the law. The validity
and enforcability of the other provisions shall not be affected.
5.9.3 If you are unsuccessful in any legal action instituted
against us, you agree to pay all our costs, including but not
limited to, attorney/client costs.
6. INSURANCE
Contiki very strongly recommend that you take out
comprehensive insurance cover for cancellation, medical
expenses, personal accident, personal baggage, money and
public liability before joining a Contiki holiday. This should be
arranged at the time of payment of the deposit and will, in
certain circumstances, cover you against loss of deposit or
cancellation fees from the date of confirmation of your
booking, as shown in the insurance policy. You also agree to
indemnify us against all third-party claims, actions, damages
and remedies which may be brought against us in respect of
your participation in the holiday.
7. ILLNESS OR ABSENTEEISM
In the event of your withdrawal from a holiday after the
commencement as a result of illness, you must obtain a
medical certificate in support of any insurance claim.
Unfortunately no refunds can be made for absences from the
tour, including but not limited to missed meals or sightseeing.
8. WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE:
Airfares to and from your holiday destination (unless you have
booked a tour and fly package), airport taxes, passport and
visa fees, insurance, laundry, phone calls, beverages, meals
not detailed in the itinerary, tips to representatives, drivers and
local guides, items of a personal nature, excess baggage,
optional excursions.
9. WEATHER CONDITIONS
Under no circumstances can we be held responsible for
snow or weather conditions, nor can any holiday be
cancelled or amended by you at any time on the basis of
snow or weather conditions.
GENERAL
1. CONTRACTING PARTIES
1.1 The Booking Conditions detailed herein contain the entire
contract between you and Contiki. No representation, term,
warranty or condition can be expressed or implied by
reference to any other writing, advertisement or conversation.
This contract may only be varied in writing by a duly
authorised officer or director of Contiki.
1.2 Your contract is with us as the tour operating company. At
any time and at our complete discretion we may nominate to
you in writing any other company or person to have the benefit
of some or all of those provisions of this contract, which we
may then specify, as if you had agreed the provisions concerned
directly with that company or person in the first place as well as
agreeing them with us. We may at our complete discretion
assign all or any rights and liabilities arising under or by virtue
of this or any other contract with you.
1.3 i) We accept responsibility for ensuring that your travel
arrangements, which you book with us, are supplied as
described in this brochure. If any part of your travel
arrangements are not provided as promised, due to the fault of
our employees, agents or suppliers we will pay you
appropriate compensation if this has affected the enjoyment of
your travel arrangements. Subject to paragraphs (ii) and (iii)
below our liability in all cases shall be limited to a maximum
of twice the costs of your travel arrangements
ii) We accept responsibility for death, injury or illness caused
by the negligent acts and/or omissions of our employees or
agents, our suppliers and sub-contractors, whilst acting within
the scope of, or in the course of their employment in the
provision of your travel arrangements. We will accordingly
pay to you such damages as might have been awarded in such
circumstances under English Law or the law you have chosen
under clause 1 above and subject to clause (iii) below.
iii) The amount of compensation to which you are entitled will
be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the
transportation for your travel arrangements. These terms are
incorporated into this contract; and
(b) Any relevant international convention, for example the
Montreal Convention in respect of travel by air, the Athens
Convention in respect of travel by sea, the Berne Convention in
respect of travel by rail and the Paris Convention in respect of the
provision of accommodation, which limit the amount of
compensation that you can claim for death, injury or loss of or
damage to luggage. We are to be regarded as having all benefit of
any limitation of compensation contained in these conventions.
iv) Under EU law you have rights in some circumstances to
refunds and/or compensation from your airline in cases of
denied boarding, cancellation or delay to flights. Full details of
these rights will be publicised at EU airports and will also be
available from airlines. However reimbursement in such cases
is the responsibility of the airline and will not automatically
entitle you to a refund of your holiday cost from us. Your right
to a refund and/or compensation from us is set out in clause
4. If your airline does not comply with these rules you should
complain to the Air Transport Users' Council on 020 7240
6061 www.auc.org.uk.
1.4 Please note that no airline or carrier depicted or
recommended in this brochure by virtue of their endorsement
of this brochure represent themselves either as contracting
with any purchaser of a holiday from Contiki or as having any
other legal relationship with any such purchaser.
1.5 Every effort is made to ensure brochure accuracy at the
time of going to print, however Contiki cannot be held
responsible for printing or typographical errors, or errors
arising from unforeseen circumstances.
2. ARBITRATION
Disputes arising out of, or in connection with, this contract
which cannot be amicably settled, may be referred to arbitration,
if the customer so wishes, under a special scheme arranged by
the Association of British Travel Agents, and administered
independently by the Chartered Institute of Arbitrators.
The scheme provides for a simple and inexpensive method of
arbitration on documents alone with restricted liability on the
customer in respect of costs. Full details will be provided on
request or can be obtained from the ABTA website
(www.abta.com). The scheme does not apply to claims for an
amount greater than £5,000 per person. There is also a limit of
£25,000 per booking form. Neither does it apply to claims, which
are solely in respect of physical injury or illness or their
consequences. The scheme can however deal with compensation
claims which include an element of minor injury or illness subject
to a limit of £1,000 on the amount the arbitrator can award per
person in respect of this element. The application for arbitration
and Statement of Claim must be received by the Chartered
Institute of Arbitrators within nine months of the date of return
from the holiday. Outside this time limit arbitration under the
Scheme may still be available if the company agrees, but the
ABTA code does not require such agreement
2. VALIDITY
The programmes advertised on this web site are valid
for the following dates:
| Europe Tours |
March 2007 - March 2008 |
Australia/
New Zealand Tours |
July 2006 - September 2007 |
| US/Canada Tours |
November 2006 - March 2008 |
4. OPERATING COMPANIES
The Australia and New Zealand programmes advertised are operated by Contiki Holidays (Australia) Ltd. and Contiki Holidays (New Zealand) Ltd.. The US programmes advertised here are operated by Contiki US Holdings Inc. The Europe programmes and Mykonos/Bali Resort advertised is operated by Contiki Travel (Europe) Ltd., Picquet House. St Peter Port, Guernsey, Channel Islands, with the exception of the Great Britain and Southern Ireland tours, which are operated by Contiki Travel (UK) Ltd.
IMPORTANT NOTICE:
Contiki Travel (UK) Limited is a member of ABTA under
member-ship number V0438/20305. As such we are fully
bonded according to ABTA's rules and abide by ABTA's Code
of Conduct.
DATA PROTECTION STATEMENT
Please be assured that we have measures in place to protect the
personal booking information held by us. This information will
be passed on to the principal and to the relevant suppliers of
your travel arrangements. The information may also be provided
to public authorities such as customs or immigration if required
by them, or as required by law. Certain information may also be
passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on
data protection may not be as strong as the legal requirements
in this country. We will only pass your information on to
persons responsible for your travel arrangements. This
applies to any sensitive information that you give to us such
as details of any disabilities, or dietary/religious requirements.
(If we cannot pass this information to the relevant suppliers,
whether in the EEA or not, we will be unable to provide your
booking. In making this booking, you consent to this
information being passed on to the relevant persons.)
FURTHER ADVICE
For further advice please visit -
www.fco.gov.uk/knowbeforeyougo or call the ABTA
Information Line Tel:  0845 850 2829
(calls are charged at local rate)
|
